Several reasons how mobile app can help Hijrah Utara Frozen.
* 77 % world population are online.
Target local customers and provide special offers
Customers who are on the go seem more likely to engage with brands if they are localized. Hijrah Utara Frozen (HUF) serves a local community, thus our company are more likely to get more leads from the people in that region if we have a mobile strategy.
Provide better customer support
Good customer support is crucial to keep getting new referrals, and a mobile app is an excellent channel for delivering support instantly and efficiently. It is also a great way to scale our customer support by introducing new channels of communication and delivery directly from the app.
Collect feedback and data about customer behavior
A mobile app can be a simple method for collecting information on how HUF customers are using our products and services and what they like (and possibly don't like) about our products.
In addition, with a well designed app, we can learn more about HUF customers, from their locations, job roles, ages, spending limits, and much more. This data could be useful when we tailors communications and potential offers to them.
*Further Explanation*
- Mobile apps function as customer touch point whereby customer can easily find information about HUF at the tips of their fingers.
- HUF customers can easily access internet services that previously accessible through desktop/netbook/PCs
- Customers today need real time response, thus HUF can use auto responder to provide immediate replies to our customers' enquiries.
- We can update information in the background, at the same time allowing HUF customers to access other information while they wait on the apps to load.
- Mobile apps provide a form of advertising that customers, especially HUF customers, could carry in their pocket.
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